Stethix Healthcare LLP ("Stethix Healthcare", "we", "us", "our") respects your privacy and is committed to protecting any personal information you share with us through our website stethix.com, WhatsApp, email or phone. This policy explains what we collect, why, and how it's handled.
1. Introduction
This Privacy Policy applies to all visitors, users and customers who interact with Stethix Healthcare LLP through our website, WhatsApp number, email address or phone lines, in connection with veterinary diagnostic equipment enquiries, quotes, demos, after-sales support or general communication.
By using our website or contacting us through any channel, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or submit your information to us.
2. Information We Collect
We collect information in the following ways:
2.1 Information you provide directly
- Contact details — name, phone number, WhatsApp number, email address, when you fill our enquiry form, message us on WhatsApp, email us, or call us.
- Business information — your clinic, hospital or organisation name, practice type, and the state or city you operate in.
- Enquiry details — the equipment or service you're interested in, your message, and any documents (such as a resume, if applying for a role, or purchase orders for institutional buyers).
2.2 Information collected automatically
- Technical data — browser type, device type, IP address (general location only), and pages visited on our website, collected through standard web server logs.
- Usage data — how you interact with our website, such as which pages you view and how long you spend on them, used solely to improve our website experience.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries about veterinary diagnostic equipment, quotes, demos and support
- Process orders, coordinate deliveries, and provide after-sales service including Annual Maintenance Contracts (AMC)
- Communicate with you via WhatsApp, phone or email regarding your enquiry or existing order
- Maintain records for institutional, government and tender-based procurement processes
- Improve our website, products and services based on how visitors use our site
- Consider your resume for future career opportunities, if you have submitted one to us
- Comply with applicable legal and regulatory requirements in India
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
4. WhatsApp Communication
Stethix Healthcare uses WhatsApp Business as a primary channel for customer enquiries, quotes and support. When you message us or submit our website enquiry form (which opens a pre-filled WhatsApp message), please note:
- WhatsApp messages are subject to WhatsApp's own privacy policy and end-to-end encryption, operated by WhatsApp LLC / Meta Platforms, Inc., independent of Stethix Healthcare.
- We store the content of business-related WhatsApp conversations (your name, number, and enquiry details) internally to follow up on your request and maintain customer records.
- We do not use your WhatsApp number for marketing messages unless you have explicitly opted in or initiated contact with us.
5. Cookies & Tracking
Our website may use minimal cookies or similar technologies for essential website functionality, such as remembering your navigation preferences. We do not currently use third-party advertising cookies or cross-site tracking pixels. If this changes in the future, we will update this policy and seek your consent where required by law.
6. Data Sharing & Disclosure
We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:
| Recipient | Purpose |
|---|---|
| Equipment manufacturers (HORIBA, Mindray, Abbott iSTAT, Pushkang, Bionote, etc.) | To facilitate warranty registration, technical support, or AMC coordination, where relevant to your purchase |
| Logistics & delivery partners | To coordinate equipment delivery and installation at your location |
| Government or regulatory bodies | Where required by Indian law, for tender documentation, or in response to a valid legal request |
| Internal team members | Sales, technical service and logistics staff who need your information to fulfil your enquiry or order |
We require any third party we share data with to handle it securely and only for the purpose it was shared.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. This includes restricting internal access to customer data to relevant team members and using secure communication channels (WhatsApp Business encryption, email) for handling enquiries.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
- Active enquiries and orders — for the duration of the business relationship and any applicable warranty or AMC period
- Resumes submitted for future career opportunities — until you ask us to remove them, or until they are no longer relevant
- Records required for tax, accounting, or regulatory compliance — as mandated under applicable Indian law
You may request deletion of your data at any time, subject to our legal obligation to retain certain records (see Section 9).
9. Your Rights
Depending on applicable Indian data protection law, you may have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, where we are not legally required to retain it
- Withdraw consent — opt out of further communication from us at any time
To exercise any of these rights, contact us using the details in Section 13. We will respond to your request within a reasonable timeframe.
10. Children's Privacy
Our website and services are intended for veterinary professionals, business owners and adults aged 18 and above. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites, including manufacturer websites (HORIBA, Mindray, Abbott, etc.), social media platforms, or payment gateways. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information with them.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us using any of the channels below.